I can’t hear the audio. What should I do?
If your audio isn’t playing, try the following:
- Make sure your device volume is turned up
- Check that your device is not on Do Not Disturb (DND) or silent mode
- Ensure you have an active internet connection (Wi-Fi or mobile data)
- Try logging out and logging back in
If the issue persists, please us at bugs@koyoapp.com
I’ve noticed a bug or issue in the app. How can I report it?
You can now report issues directly from the app.
Go to your Profile, tap Settings, and select “Report a Bug.” Fill out the form with as much detail as possible and attach a screenshot where necessary. Your report will be sent directly to our support team for review and assistance.
If you notice an issue with Module content or a Dictionary word, you can also flag it directly within the app in real time.
Alternatively, you can email us at bugs@koyoapp.com, and our team will look into it.
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